Some people just don’t GET IT!
I really don’t understand why some people have such a hard time understanding us when we speak slowly, clearly and in perfect English. The pharmacy I work at is in a fairly new, fairly affluent neighborhood, where a majority of our patients are upper-middle class families. You would think that they know how to tell time. They are, after all, wearing designer watches that cost more than a week’s pay for me (I AM just a tech), so you’d figure that when I say, “it will be 15 minutes, and it’s 12:30, that they would come back at 12:45 like I told them to. When they lean on the counter at 12:37 and say, “I’m in a hurry.. I have to get to work”, I look up at the clock and say… “It will be a few more minutes… give us until 12:45″ Do you think they get it???Nope!
What about the old guy the other day who came into the pharmacy with a photocopy of discharge rxs that he got on the weekend. He had brought them to the float pharmacist on Sunday night and asked for random ones to be filled, but wanted the rest back. So, the float filled what he wanted, made a copy of the rest, stamped and signed and indicated which ones had already been filled and gave the guy the copy. Now, it’s Monday and the old guy dumps various bottles on the counter… along with the copy, and asks us to blister back these for his wife, because she needs them and just got out of the hospital. Ok, that is fine.. we will do them for you, but it’s going to take a while.
“Sure, ” he says, ” I will be back in 20 minutes.”
“Uh , no,” we say, “It’s going to take us at least 2-3 hours.. if we manage to get to it at all, today”
“Ok, I’ll be back in 20 minutes.” he repeats.
The pharmacist, at this point in time, is ready to rip her hair out. She manages to convince the guy to go home, and we will call him when it’s done.
The guy leaves and we start trying to make sense of what went on on the weekend. The guy insisted he didn’t want a copy of the rxs so he could take them elsewhere, but the remaining rxs were also not put on file in our system. We put them into our system, and figured out which meds and how many he needed us to fill to make up 2 weeks worth of blisters (filling from what he brought in in the vials and from new)
So we finally get everything billed and ready to pack, and pour out the one medication out of a vial from a competitor, and lo and behold there are about 37 varieties of medications in one vial. What a nightmare.
Eventually we got it sorted and done with and gave the guy a call to tell him it was ready to pick up and he cursed at us saying that he had been waiting hours for us to call. HOURS?? you jsut brought it in 2 hours ago, you jerk!! You’re lucky we got it done so quickly! some people just DON’T GET IT!!!!
Anyways…that was our excitement for the day.